RETURNS & EXCHANGES
We really hope you love your purchase but we understand that there may be occasions where a return is needed. Items can be returned within 14 days of receipt of delivery.
To request a refund:
Email email@example.com with the subject ‘Return’.
Please include in the email your order number, which items are to be returned, and the full name as stated on the order.
We'll get back to you to confirm the return address.
A full refund less any shipping costs will be processed for items returned unused, undamaged and in their original packaging.
The cost of returning items is the responsibility of the customer unless otherwise agreed. Please ensure you keep proof of postage as we cannot be held responsible for items lost or damaged in transit.
Refunds will be processed within 7 days of receiving the return.
If you feel you may need an exchange for any reason, please email us with the subject ‘Exchange’. Many of our items are handmade and have natural imperfections and differences. Due to this we are unable to exchange items that are made in this way, but please get in touch & we will be happy to help you.
Please email firstname.lastname@example.org with any questions regarding the return policy.